Chapter 9: Patient comfort and supporting personal hygiene
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Source: Adapted from PHE ([182]).
Source: Adapted from Burns ([29]), HEE ([82]).
Source: Adapted from AACCN ([1]), Brooker et al. ([26]), HEE ([82]).
Evidence‐based approaches
Principles of care
The aims of oral care are to:
- keep the oral mucosa and lips clean, soft, moist and intact
- keep natural teeth free from plaque and debris
- maintain denture hygiene and prevent disease related to dentures
- prevent oral infection
- prevent oral discomfort
- maintain the mouth in a state of normal function (Coker et al. [38], Peate and Gault [176]).
Box 9.7 lists the recommendations for maintaining oral health.
Box 9.7
Oral health advice
- Brush teeth at least twice daily with fluoridated toothpaste; spit out toothpaste but do not rinse
- Ideally brush teeth before bed and at least on one other occasion with a manual or powered toothbrush
- Clean between teeth using appropriate appliance or tool daily
-
Reduce risk factors by:
- eating a healthy diet, and limiting sugary foods and drinks (including sugar‐containing medicines)
- stopping smoking (to reduce the risk of gum disease and oral cancer)
- limiting alcohol consumption (to reduce the risk of oral cancer)
- Have regular dental check‐ups
- Change toothbrush regularly
Within a variety of care settings, patients can find themselves at risk of poor oral health. Patients who may need extra care with their oral health include:
- patients who are nil by mouth (including unconscious and ventilated patients)
- patients who mouth breathe (including those on oxygen therapy or with a nasogastric tube)
- cancer patients receiving radiotherapy to the head and neck
- patients receiving systemic anti‐cancer therapy, which can result in reduced immunity to infection
- patients receiving targeted therapy or immunotherapy, which can directly affect the oral cavity
- patients having oral surgery or who have traumatic injury to the head and/or neck
- older patients
- patients with diabetes
- patients unable to maintain their own oral hygiene due to physical disability or psychological disorders that could affect motivation
- patients with clotting disorders
- patients who have dry mouth or gum overgrowth as side‐effects of medication (Binks et al. [19], Carpenito [35], WHO [240]).
Every patient should have a thorough assessment of their oral cavity. This should begin with a detailed nursing history of the patient's usual oral hygiene practices. This will help the nurse or allied healthcare professional to determine the patient's needs and preferences when planning oral care, and will also establish the level of nursing care required. Examples of those who may need assistance include:
Good assessment is vital before a care plan can be formulated. Assessment of the oral cavity should always include a thorough visual inspection. Many factors should be considered when carrying out a full oral assessment (Box 9.8).
Box 9.8
Factors to consider when carrying out an oral assessment
- Usual oral hygiene practice and frequency
- Regularity of dental visits
- Oral discomfort or pain
- Dry mouth
- Difficulty chewing
- Difficulty swallowing
- Difficulty speaking
- Halitosis (malodorous breath)
- Drooling
- Presence of dentures and normal care routine
- Current and past dental problems
- Other risk factors, for example diabetes, steroid treatment, oral fluid intake, altered nutritional status, smoking, alcohol consumption, mental health diseases, learning difficulties and palliative care
Assessment should include lips, tongue, gums, saliva, natural teeth or dentures, oral cleanliness, and the presence of any dental pain (O'Connor [164]). This is especially important if the patient has cognitive impairment or a learning disability that may prevent them from self‐reporting any oral or dental symptoms.
Inspection should be undertaken in good light, gloves should be worn, a pen torch must be used, and any dentures or plates should be removed and gums inspected. It is helpful to have a set order in which areas are examined so nothing is missed (PHE [182]):
- The lips: are they dry, cracked or bleeding?
- The upper and lower labial sulci (inner part of the lip towards the vestibule): the lip should be retracted with a gloved finger or tongue depressor; is it intact, soft, moist, coated, ulcerated or inflamed?
- The buccal mucosa on the right and left sides: is it intact, soft, moist, coated, ulcerated or inflamed?
- The dorsal surface of the tongue (ask the patient to stick out the tongue): is it dry, fissured, coated or ulcerated?
- The ventral surface of the tongue (ask the patient to lift the tongue up and move it from side to side): can the patient move it normally?
- The floor of the mouth: is the normal saliva pool present? Is the saliva watery?
- The hard and soft palates: are they intact, ulcerated or red?
- The gums: are they inflamed or bleeding?
- The teeth: are they present, cared for, loose or stained? Is debris present?
Patients with dentures
Patients with dentures should be encouraged or assisted to remove and clean the dentures daily (Bartlett et al. [16]). The dentures should be cleaned over a towel or a water‐filled sink to reduce the risk of damage if they are dropped. They should be brushed with a toothbrush and a specialized non‐abrasive denture paste or cleaner. Toothpaste should never be used as it is too abrasive for dentures (HEE [82]). The dentures should be rinsed with water before being replaced in the mouth.
Denture wearers should be advised not to keep their dentures in the mouth overnight, unless there are specific reasons for keeping them in. This is particularly important for people at a higher risk of developing stomatitis. Denture wearers are at risk of fungal infections developing under the denture and spreading to the hard palate. Soaking the dentures in a denture cleanser solution after mechanical cleaning is beneficial in assisting the breakdown of plaque, preventing denture stomatitis and reducing the risk of pneumonia (Bartlett et al. [16]).
If it is suspected that a denture‐wearing patient has an oral infection, the dentures should be soaked in 0.2% chlorhexidine for 15 minutes and rinsed thoroughly (HEE [82], Voegeli [237]). Denture wearers should also clean any remaining teeth and their gums and tongue with a soft toothbrush and fluoride toothpaste. Finally, they should have regular dental check‐ups as ill‐fitting dentures can cause ulcers and irritation (Bartlett et al. [16], Burns [29]).
Losing dentures while in hospital can be very distressing to the individual and can have serious effects on their nutrition, ability to communicate, self‐image and overall wellbeing. Furthermore, the financial implications for reimbursement for denture loss are relatively significant for the NHS (Mann and Doshi, [116]). Any denture storage container should be clearly marked with the wearer's personal identification details (HEE [82]). An incident report form must be completed by the clinical unit for every lost denture (HEE [82]).
Assessment and recording tools
The mouth should be examined as part of the initial nursing assessment and should be reassessed regularly thereafter (Brooker et al. [26], HEE [82], Steel [218]). Every adult hospitalized for more than 24 hours should have a mouth care risk assessment completed to identify high‐risk patients. High‐risk patients should have a mouth care assessment daily and low‐risk patients should have their mouth reassessed every 7 days (HEE [82]). The use of an oral assessment tool (Figure 9.14) is recommended to ensure consistency between assessors and to monitor changes.
There is a variety of other guidance that can be used to assist with mouth care assessments:
- In 2016, Health Education England published a guide for hospital healthcare professionals: Mouth Care Matters. An assessment tool has been developed in line with this guidance. The Mouth Care Pack is a comprehensive assessment tool and includes a mouth care screening tool, mouth care assessment tool and daily recording sheet (Figure 9.15).
- For adults in care homes, the National Institute for Health and Care Excellence's Oral Health for Adults in Care Homes (Guideline 48) is a useful resource and covers oral health, including dental health and daily mouth care (NICE [154]).
- The UK Oral Management in Cancer Group has developed mouth care guidance and support for cancer and palliative care (UKOMiC [234]). This is expert guidance for oral care for all health professionals involved in care of patients with cancer, and it can be adapted to other clinical settings, including elderly care and care of patients with dementia.
Patients needing assistance
A variety of patient groups may need assistance with mouth care. Patients with mental health issues or learning disabilities may need encouragement or assistance to maintain their oral hygiene (HEE [82], Leroy and Declerck [107], Petrovic et al. [181]). Patients with conditions affecting mobility, sight or dexterity may find it difficult to carry out oral hygiene without assistance. Practical aids (such as a mirror) and sitting down rather than standing can aid independence. Patients can also find it easier to use a foam handle aid (to make the toothbrush easier to hold) (Figure 9.16) or a pump‐action toothpaste (HEE [82]). Critically ill, unconscious and disabled patients may be completely dependent on healthcare professionals or carers to deliver effective oral care regularly.
Older patients may be at risk of oral problems due to a natural decline in salivary gland function, wear and tear of teeth, and taking medication with side‐effects that can cause oral problems, such as increased risk of infection, dry mouth and taste changes (Anil et al. [8], Burns [29], Hewson and Lee [84]). Regular assessment and assistance with maintaining oral hygiene is recommended (Royal College of Surgeons [201]). For those patients who require assistance, it is recommended that the nurse or carer stands behind or to the side of them and supports the lower jaw (Brocklehurst et al. [25]).
Unconscious patients
Unconscious patients require particular interventions to maintain oral hygiene and comfort. For patients who are at the end of life, there is a lack of evidence relating to oral care and the focus should be on patient comfort. Any interventions that cause distress should be reviewed, and the frequency with which mouth care is offered should be dependent on the needs of the individual (AACCN [1], Brooker et al. [26], Riley [199]). Gentle cleaning with a soft toothbrush is recommended and a lubricant should be applied to the lips (Brooker et al. [26]).
In critically ill patients who are unconscious and require mechanical ventilation, oral care management is different (Box 9.9). It is well documented that aspiration of oropharyngeal flora can cause bacterial pneumonia (Brooker et al. [26]). Ventilator‐associated pneumonia (VAP) is a serious complication that can occur in up to a quarter of ventilated patients and has an overall mortality of 13% (Melsen et al. [127]). In critically ill patients, the mouth can become colonized within 48 hours of admission to hospital with bacteria that tend to be more virulent than those normally found in the mouth (Hua et al. [89]). The oropharynx can become colonized, as can an artificial airway, allowing pathogens to travel to the respiratory tract, resulting in pneumonia (Brooker et al. [26]). Good oral care is essential in critically ill patients to reduce the incidence of VAP (Hua et al. [89]).
Dry mouth related to mouth breathing, the patient being nil by mouth and the use of oxygen can make oral care challenging. The presence of tubes and/or securing tapes can make it difficult to view and clean the oral cavity.
Box 9.9
Recommendations for oral care in critically ill patients
- Reassess the patient at least every 8 hours.
- Brush teeth, gums and tongue at least twice a day using a soft, compacted‐head (paediatric or adult) toothbrush or a suction toothbrush and an antiseptic mouthwash, such as chlorhexidine, diluted as appropriate.
- Using an oral chlorhexidine mouthwash, rinse the mouth twice a day in intubated patients to reduce the risk of ventilator‐associated pneumonia.
- Apply oral moisturizer to the oral mucosa and lip balm to the lips every 2 to 4 hours.
- Minimize traumatic ulceration caused by endotracheal tubes using specifically designed fasteners and bite block, and alternating tubing from side to side.
- Use suction to prevent aspiration as required.