How a patient should make a claim for Attendance Allowance

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27.5 How a patient should make a claim for Attendance Allowance

A computer with internet access
Attendance Allowance application form (Form AA1)
Personal information such as contact details, date of birth, National Insurance number, bank or building society details, doctor's or health worker's name, details of any time spent abroad, or in a care home or hospital

2.
Download form AA1. The form comes with notes telling the claimant how to fill it in and where to send it. It is also possible to get a copy of the form from the AA helpline.
To apply for AA by post. C
3.
Telephone: 0345 605 6055

Textphone: 0345 604 5312

Monday to Friday, 8am to 6pm
4.
Determine if it is necessary to use the British Sign Language (BSL) Video Relay Service trial. To use this service, the claimant must:
1. first check they can use the service
2. go to the Video Relay Service.
To assist claimants with hearing difficulties. E
5.
Call the Attendance Allowance helpline to ask for alternative formats, such as braille, large print, or audio CD.
To assist claimants with sight difficulties. C
6.
There are ‘special rules’ to get AA more quickly if the claimant is not expected to live more than 6 months. They must:
1. complete an AA1 form
2. include a DS1500 medical condition report or send it soon after – these are free and can only be obtained from a doctor, specialist nurse or consultant.
To ensure the claim is submitted efficiently and there are no unnecessary delays in receiving the benefit. C
7.
It is possible for someone to submit the claim under ‘special rules’ on behalf of someone else without their permission. The letter about the money awarded will not mention ‘special rules’.
In recognition that the patient may require the additional support, but not be in a position, for whatever reason, to do request this personally. C

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