How a patient should make a claim for Employment and Support Allowance (DWP )

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27.7 How a patient should make a claim for Employment and Support Allowance (DWP [73])

A telephone
A computer with internet access
Personal information such as the claimant's National Insurance number, medical certificate, GP's address and phone number, home and mobile telephone numbers, mortgage or landlord details, council tax bill, employer's address and telephone number and dates of employment or last day worked, bank account details, details of any other money they are getting, e.g. benefits or sick pay
Information about course details if the claimant is studying, and any employment details including dates and how much they were paid

1.
Visit gov.uk/employment‐support‐allowance
For more information about how to claim and to submit the claim form online. E

2.
The quickest way to apply for ESA is by phone. Claimants should contact DWP as follows:
1. Contact centre numbers
  
  Telephone: 0800 055 6688
  
  Textphone: 0800 023 4888
  
  Welsh language telephone: 0800 012 1888
  
  Monday to Friday, 8am to 6pm
To ensure the claim is submitted efficiently and there are no unnecessary delays in receiving the benefit. C
3.
Claimants can also fill in and print out the ESA1 form and send or take it to their local Jobcentre Plus office.
To assist claimants who are unable/prefer not to use the telephone to submit their claim. C
4.
If the claimant cannot apply online, they can apply by post. The address to send the application to is at the end of the online form.
To assist claimants who are not able to access the online application. C

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