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Post‐procedural considerations

Ongoing care

Claimants should let DWP know of any change in their needs as soon as possible because the change may affect their entitlement (DWP [71], [72], [73], [74], [75]).

Documentation

It is advisable for patients and claimants to keep copies of all the documentation that they have submitted as well as any reference numbers. They may need this to follow up their claim.

Education of patient and relevant others

Patients and their relevant others may need assistance in completing the application process for benefits and it is important that the nurse or benefits adviser explains clearly what steps have been taken, what the documentation means and answers any questions they may have.
Websites
Useful addresses

Age UK helpline

  • Age UK was formed from the merger of Age Concern and Help the Aged.
  • Phone: 0800 169 6565

Attendance Allowance

  • Warbreck House
  • Warbreck Hill Road
  • Blackpool
  • FY2 0YE
  • Phone: 0345 605 6055 Monday to Friday, 8.00am to 6.00pm
  • Textphone: 0345 604 5312

Disability Living Allowance (over 16 years)

  • Warbreck House
  • Warbreck Hill Road
  • Blackpool
  • FY2 0YE
  • Phone: 0345 712 3456 Monday to Friday, 8.00am to 6.00pm
  • Textphone: 0345 722 4433

Disability Living Allowance (child under 16 years)

  • Disability Benefit Centre
  • 4 Post Handling
  • Site B
  • Wolverhampton
  • WV99 1BY

Personal Independence Payment helpline

  • Phone: 0345 850 3322
  • Textphone: 0345 601 6677

DWP Carer's Allowance enquiry service

  • Disability Carers Service
  • Palatine House
  • Lancaster Road
  • Preston
  • PR1 1HB
  • Phone: 0845 608 4321
  • Textphone: 0845 604 5312
  • Website: www.gov.uk/carers‐allowance

Citizen's Advice Bureau

DWP medical examinations complaints

  • Customer relations
  • ATOS healthcare
  • 4th floor SE Quarry House
  • Quarry Hill
  • Leeds
  • LS2 7UA
  • Now known as Independent Assessment Services, www.mypipassessment.co.uk
  • If the claimant is unhappy with the outcome of the claim, phone the Department of Work and Pensions, 0345 850 3322

Job Centre Plus

  • Phone: 0800 0556688 (please note, this is free from BT landlines. If using a mobile or other service, the claimant may have to pay).

Macmillan Cancer Support

  • Provides information about claiming benefits for people with cancer and gives one‐off grants to people with low income and savings.
  • Information line: 0808 808 00 00 (Monday to Friday, 9am to 8pm) – information is available in other languages.
  • Website: www.macmillan.org.uk

National Insurance enquiries

  • HM Revenue and Customs
  • Benton Park View
  • Newcastle upon Tyne
  • NE98 1ZZ
  • Phone: 0300 200 3500
  • Textphone: 0300 200 3519

Pensions enquiries

  • For UK residents aged 60 and over:
  • Phone: 0800 731 7898
  • Textphone: 0800 731 7339
  • For pension and benefit enquiries if the claimant lives overseas:
  • The Pension Service 11
  • Mail Handling Site A
  • Wolverhampton
  • WV98 1LW
  • Phone: 0191 218 7777
  • Textphone: 0191 218 7280

Pension Credit enquiries claim line

  • Phone: 0800 99 1234 Monday to Friday, 8.00am to 6.00pm (except public holidays)
  • Textphone: 0800 169 0133
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