Bibliography for Chapter 5: Communication, psychological wellbeing and safeguarding

References

1 Adams, J. & Whittington, R. (1995) Verbal aggression to psychiatric staff: Traumatic stressor or part of the job? Psychiatric Care, 2(5), 171–174. | Cite this reference
2 ADASS (Association of Directors of Adult Social Services) (2015) London Multi‐agency Adult Safeguarding Policy and Procedures. Available at: http://londonadass.org.uk/wp‐content/uploads/2015/02/Pan‐London‐Updated‐August‐2016.pdf
3 Adult Support and Protection (Scotland) Act (2007) Available at: https://www.legislation.gov.uk/asp/2007/10/contents
4 Agenda for Change Project Team (2004) The NHS Knowledge and Skills Framework and the Development Review Process. Available at: www.ksf.scot.nhs.uk/uploads/documents/KSF_Handbook.pdf
5 Ainsworth, M.D.S. & Bell, S.M. (1970) Attachment, exploration, and separation: Illustrated by the behavior of one‐year‐olds in a strange situation. Child Development, 41, 49–67. Cross Ref link Pubmed link | Cite this reference
6 Alexander, S.C., Sullivan, A.M., Back, A.L., et al. (2012) Information giving and receiving in haematological malignancy consultations Psycho‐Oncology, 21, 297–306. | Cite this reference
7 Alzheimer's Society (2009) Counting the Cost: Caring for Older People with Dementia on Hospital Wards. Available at: https://www.alzheimers.org.uk/sites/default/files/2018‐05/Counting_the_cost_report.pdf
8 Alzheimer's Society (2014) Dementia UK: Update, 2nd edn. Available at: https://www.alzheimers.org.uk/sites/default/files/migrate/downloads/dementia_uk_update.pdf
9 Alzheimer's Society (2017) What is Dementia? Available at: https://www.alzheimers.org.uk/sites/default/files/pdf/what_is_dementia.pdf
10 APA (American Psychiatric Association) (2013) Diagnostic and Statistical Manual of Mental Disorders, 5th edn. Washington, DC: American Psychiatric Association. | Cite this reference
11 Argyle, M. (1988) Bodily Communication, 2nd edn. Abingdon: Routledge. | Cite this reference
12 Arnold, E.C. & Underman Boggs, K. (2011) Interpersonal Relationships: Professional Communication Skills for Nurses, 6th edn. St Louis, MO: Saunders. | Cite this reference
13 Arora, N.K. (2003) Interacting with cancer patients: The significance of physicians’ communication behavior. Social Science & Medicine, 57(5), 791–806. Cross Ref link Pubmed link | Cite this reference
14 Back, A.L., Arnold, R.M., Baile, W.F., et al. (2005) Approaching difficult communication tasks in oncology. CA: A Cancer Journal for Clinicians, 55(3), 164–177. Cross Ref link Pubmed link | Cite this reference
15 Baillie, L., Cox, J. & Merritt, J. (2012) Caring for older people with dementia in hospital: Part one – Challenges. Nursing Older People, 24(8), 33–37. Cross Ref link Pubmed link | Cite this reference
16 Batbaatar, E., Dorjdagva, J., Luvsannyam, A., et al. (2017) Determinants of patient satisfaction: A systematic review. Perspectives in Public Health, 137(2), 89–101. Cross Ref link Pubmed link | Cite this reference
17 Bentley, H., Burrows, A., Clarke, L., et al. (2018) How Safe Are Our Children? National Society for the Prevention of Cruelty to Children. Available at: https://learning.nspcc.org.uk/media/1067/how‐safe‐are‐our‐children‐2018.pdf | Cite this reference
18 Berkman, L., Glass, T., Brissette, I. & Seeman, T. (2000) From social integration to health: Durkheim in the new millennium. Social Science & Medicine, 51(6), 843–857. Cross Ref link Pubmed link | Cite this reference
19 Blackstone, S., Beukelman, D.R. & Yorkston, K.M. (2015) Patient–Provider Communication: Roles for Speech‐Language Pathologists and Other Health Care Professionals. San Diego: Plural Publishing. | Cite this reference
20 Blake, C. & Ledger, C. (2007) Insight into Anxiety. Farnham, UK: CWR. Pubmed link | Cite this reference
21 BNF (British National Formulary) (2019) British National Formulary. National Institute for Health and Care Excellence. Available at: https://bnf.nice.org.uk | Cite this reference
22 Boissy, A., Windover, A.K., Bokar, D., et al. (2016) Communication skills training for physicians improves patient satisfaction. Journal of General Internal Medicine, 31(7), 755–761. Cross Ref link Pubmed link | Cite this reference
23 Booth, K., Maguire, P., Butterworth, T. & Hillier, V.F. (1996) Perceived professional support and the use of blocking behaviours by hospice nurses. Journal of Advanced Nursing, 24, 522–527. Cross Ref link Pubmed link | Cite this reference
24 Booth, K., Maguire, P. & Hillier, V.F. (1999) Measurement of communication skills in cancer care: Myth or reality? Journal of Advanced Nursing, 30(5), 1073–1079. Cross Ref link Pubmed link | Cite this reference
25 Botti, M., Endacott, R., Watts, R., et al. (2006) Barriers in providing psychosocial support for patients with cancer. Cancer Nursing, 29(4), 309–316. Cross Ref link Pubmed link | Cite this reference
26 Bowes, D.E., Tamlyn, D. & Butler, L.J. (2002) Women living with ovarian cancer: Dealing with an early death. Health Care for Women International, 23(2), 135–148. Cross Ref link Pubmed link | Cite this reference
27 Bowlby, J. (1969) Attachment and Loss: Volume I – Attachment. London: Hogarth. | Cite this reference
28 Bowlby, J. (1973) Attachment and Loss: Volume II – Separation Anxiety and Anger. New York: Basic Books. | Cite this reference
29 Bowlby, J. (1979) The Making and Breaking of Affectional Bonds. London: Tavistock. | Cite this reference
30 Bowlby, J. (1980) Attachment and Loss: Volume III – Loss: Sadness and Depression. New York: Basic Books. | Cite this reference
31 Bowlby, J. (1988) A Secure Base: Clinical Applications of Attachment Theory. Bristol: Routledge. | Cite this reference
32 BPS (British Psychological Society Division of Clinical Psychology) (2015) Guidelines on Language in Relation to Functional Psychiatric Diagnosis. Available at: www.newvisionformentalhealth.com/2018/01/26/guidelines‐on‐language‐in‐relation‐to‐functional‐psychiatric‐diagnosis/
33 Bradley, J.C. & Edinberg, M.A. (1990) Communication in the Nursing Context, 3rd edn. London: Prentice Hall. | Cite this reference
34 Brajtman, S. (2005) Terminal restlessness: Perspectives of an interdisciplinary palliative care team. International Journal of Palliative Nursing, 11, 170, 172–178. Cross Ref link | Cite this reference
35 Braye, S. & Preston‐Shoot, M. (2017) Learning from SARs: A Report for the London Safeguarding Adults Board. Available at: http://londonadass.org.uk/wp‐content/uploads/2014/12/London‐SARs‐Report‐Final‐Version.pdf
36 Brennan, J. (2001) Adjustment to cancer: Coping or personal transition? Psycho‐Oncology, 10, 1–18. | Cite this reference
37 Brown, R.F., Byland, C.L., Kline, N., et al. (2009) Identifying and responding to depression in adult cancer patients. Cancer Nursing, 32(3), E1–E7. Cross Ref link Pubmed link | Cite this reference
38 Browne Jacobson LLP (2016) The Interface between the Mental Health Act, the Mental Capacity Act and DoLS. Available at: https://www.brownejacobson.com/health/training‐and‐resources/legal‐updates/2016/01/the‐interface‐between‐the‐mental‐health‐act‐the‐mental‐capacity‐act‐and‐dols
39 Burgess, P. (2017) People with hearing loss: Removing the barriers to communication. British Journal of Healthcare Assistants, 11(9), 444–450. Cross Ref link | Cite this reference
40 Burnham, J. (1993) Systemic supervision: The evolution of reflexivity in the context of the supervisory relationship. Human Systems, 4, 349–381. | Cite this reference
41 Byng‐Hall, J. (1995) Rewriting Family Scripts: Improvisation and Systems Change. New York: Guilford Press. | Cite this reference
42 Care Act (2014) Available at: www.legislation.gov.uk/ukpga/2014/23/contents/enacted
43 Carter, B. & Goldrick, M. (1999) The Expanded Family Life Cycle: Individual and Family Perspectives, 3rd edn. Boston: Allyn & Bacon. | Cite this reference
44 Chambers, S. (2003) Use of non‐verbal communication skills to improve nursing care. British Journal of Nursing, 12(14), 874–879. Cross Ref link Pubmed link | Cite this reference
45 Chant, S., Jenkinson, T., Randle, J. & Russell, G. (2004) Communication skills: Some problems in nurse education and practice. Journal of Clinical Nursing, 11, 12–21. Cross Ref link | Cite this reference
46 Chelf, J.H., Agre, P., Axelrod, A., et al. (2001) Cancer‐related patient education: An overview of the last decade of evaluation and research. Oncology Nursing Forum, 28(7), 1139–1147. Pubmed link | Cite this reference
47 Children's Act (1989) Available at: www.legislation.gov.uk/ukpga/1989/41/contents
48 Children's Act (2004) Available at: www.legislation.gov.uk/ukpga/2004/31/contents
49 Children and Social Work Act (2017) Available at: www.legislation.gov.uk/ukpga/2017/16/contents
50 Chou, A.F., Stewart, S.L., Wild, R.C., et al. (2012) Social support and survival in young women with breast carcinoma. Psycho‐Oncology, 21(2), 125–133. | Cite this reference
51 Churchill, N. (2013) Ensuring that People Have a Positive Experience of Care. Available at: https://www.england.nhs.uk/wp‐content/uploads/2013/11/pat‐expe.pdf
52 Connolly, M., Perryman, J., McKenna, Y., et al. (2010) SAGE & THYME™: A model for training health and social care professionals in patient‐focussed support. Patient Education and Counseling, 79(1), 87–93. Cross Ref link Pubmed link | Cite this reference
53 Counter Terrorism and Security Act (2015) Available at: https://www.gov.uk/government/collections/counter‐terrorism‐and‐security‐bill
54 Crime and Disorder Act (1998) Available at: www.legislation.gov.uk/ukpga/1998/37/contents
55 Dahl, J. & Lundgren, T. (2006) Living Beyond Your Pain: Using Acceptance and Commitment Therapy to Ease Chronic Pain. Oakland, CA: Harbinger. | Cite this reference
56 Daniel, D. & Dewing, J. (2012) Practising the principles of the Mental Capacity Act. Nursing & Residential Care, 14(5), 243–245. Cross Ref link | Cite this reference
57 de Vito, J.A. (2013) Essentials of Human Communication, 8th edn. London: Pearson. | Cite this reference
58 De Vries, K. (2013) Communicating with older people with dementia. Nursing Older People, 25(4), 30–38. Cross Ref link Pubmed link | Cite this reference
59 Dein, S. (2005) Working with the patient who is in denial. European Journal of Palliative Care, 12(6), 251–253. | Cite this reference
60 Dein, S. (2006) Culture and Cancer Care: Anthropological Insights in Oncology. Maidenhead, UK: Open University Press. | Cite this reference
61 del Piccolo, L., Goss, C. & Bergvik, S. (2006) The fourth meeting of the Verona Network on Sequence Analysis: ‘Consensus finding on the appropriateness of provider responses to patient cues and concerns’. Patient Education and Counseling, 61, 473–475. Cross Ref link | Cite this reference
62 Delgado‐Guay, M.O., Yennurajalingam, S. & Bruera, E. (2008) Delirium with severe symptom expression related to hypercalcemia in a patient with advanced cancer: An interdisciplinary approach to treatment. Journal of Pain and Symptom Management, 36(4), 442–449. Cross Ref link Pubmed link | Cite this reference
63 Delvaux, N., Razavi, D., Marchal, S., et al. (2004) Effects of a 105 hours psychological training program on attitudes, communication skills and occupational stress in oncology: A randomised study. British Journal of Cancer, 90, 106–114. Cross Ref link Pubmed link | Cite this reference
64 Dementia UK (2019) Tips for Better Communication. Available at: https://www.dementiauk.org/understanding‐dementia/advice‐and‐information/dementia‐first‐steps/tips‐for‐better‐communication‐2
65 DfE (Department for Education) (2018) Working Together to Safeguard Children: A Guide to Inter‐agency Working to Safeguard and Promote the Welfare of Children. Available at: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/779401/Working_Together_to_Safeguard‐Children.pdf
66 DH (Department of Health) (2003) Confidentiality: NHS Code of Practice. Leeds: Department of Health. | Cite this reference
67 DH (2004) Better Information, Better Choice, Better Health. London: Department of Health. | Cite this reference
68 DH (2006) Our Health, Our Care, Our Say: A New Direction for Community Services. London: Department of Health. | Cite this reference
69 DH (2008a) Information Accreditation Scheme. Available at: http://webarchive.nationalarchives.gov.uk/+/dh.gov.uk/en/Healthcare/PatientChoice/BetterInformationChoicesHealth/Informationstandard/index.htm
70 DH (2008b) High Quality Care for All. London: Department of Health. | Cite this reference
71 DH (2009a) Basic Guidelines for People Who Commission Easy Read Information. London: Department of Health. | Cite this reference
72 DH (2009b) Information Prescriptions. London: Department of Health. | Cite this reference
73 DH (2009c) Mental Capacity Act 2005: Deprivation of Liberty Safeguards – Deprivation of Liberty Safeguards (DoLS) Resources for Health and Care Professionals. Available at: https://www.gov.uk/government/collections/dh‐mental‐capacity‐act‐2005‐deprivation‐of‐liberty‐safeguards
74 DH (2009d) Reference Guide to Consent to Examination or Treatment. Available at: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/138296/dh_103653__1_.pdf
75 DH (2009e) NHS Constitution: Interactive Version. Available at: https://www.nhs.uk/NHSEngland/aboutnhs/Documents/NHS_Constitution_interactive_9Mar09.pdf
76 DH (2012a) Compassion in Practice Nursing, Midwifery and Care Staff: Our Vision and Strategy. Leeds: Department of Health. | Cite this reference
77 DH (2012b) The Handbook to the NHS Constitution. Leeds: Department of Health. | Cite this reference
78 DH (2013a) Guidance for Health Professionals on Domestic Violence. Available at: https://www.gov.uk/government/publications/guidance‐for‐health‐professionals‐on‐domestic‐violence
79 DH (2013b) Report of the Mid‐Staffordshire NHS Foundation Trust Public Inquiry. London: House of Commons. | Cite this reference
80 DH (2015) Mental Health Act 1983: Code of Practice. Available at: https://www.gov.uk/government/news/new‐mental‐health‐act‐code‐of‐practice
81 DH (2018) Statutory Guidance: Care and Support Statutory Guidance. Available at: https://www.gov.uk/government/publications/care‐act‐statutory‐guidance/care‐and‐support‐statutory‐guidance#safeguarding‐1
82 Disability Discrimination Act 1995 (Commencement No. 6) Order (1999) Available at: www.legislation.gov.uk/uksi/1999/1190/contents/made
83 Dunne, K. (2003) The personal cost of caring: Guest editorial. International Journal of Palliative Nursing, 9(6), 232. Cross Ref link Pubmed link | Cite this reference
84 Duppils, G.S. & Wikblad, K. (2004) Delirium: Behavioural changes before and during the prodromal phase. Journal of Clinical Nursing, 13(5), 609–616. Cross Ref link Pubmed link | Cite this reference
85 Duxbury, J. & Whittington, R. (2005) Causes and management of patient aggression and violence: Staff and patient perspectives. Journal of Advanced Nursing, 50(5), 469–478. Cross Ref link Pubmed link | Cite this reference
86 Dwamena, F., Holmes‐Rovner, M., Gaulden, C.M., et al. (2012) Interventions for providers to promote a patient‐centred approach in clinical consultations. Cochrane Database of Systematic Reviews, 12, CD003267. Pubmed link | Cite this reference
87 EBSCO Health (2019) Option Grid™ Decision Aids: Herniated Disk in Lower Back – Treatment Options. Ipswich, MA: EBSCO Health. | Cite this reference
88 Egan, G. (2018) The Skilled Helper: A Client‐Centred Approach, 2nd edn. Andover, UK: Cengage Learning. | Cite this reference
89 Eggenberger, E., Heimerl, K. & Bennett, M.I. (2013) Communication skills training in dementia care: A systematic review of effectiveness, training content, and didactic methods in different care settings. International Psychogeriatrics, 25(3), 345–358. Cross Ref link Pubmed link | Cite this reference
90 Ekman, P. (1999) Basic emotions. In: Dalgleish, T. & Power, M. (eds) Handbook of Cognition and Emotion. Oxford: John Wiley & Sons, pp.45–60. | Cite this reference
91 Ell, K. (1996) Social networks, social support and coping with serious illness: The family connection. Social Science & Medicine, 42(2), 173–183. Cross Ref link Pubmed link | Cite this reference
92 Ellins, J. & Coulter, A. (2005) How Engaged Are People in Their Healthcare? Findings of a National Telephone Survey. Oxford: Picker Institute. | Cite this reference
93 Equality Act (2010) Available at: www.equalities.gov.uk/equality_act_2010.aspx
94 Etter, N.M., Stemple, J.C & Howell, D.M. (2013) Defining the lived experience of older adults with voice disorders. Journal of Voice, 27(1), 61–67. Cross Ref link Pubmed link | Cite this reference
95 Fallowfield, L. & Jenkins, V. (1999) Effective communication skills are the key to good cancer care. European Journal of Cancer, 35(11), 1592–1597. Cross Ref link Pubmed link | Cite this reference
96 Fallowfield, L., Jenkins, V.A. & Beveridge, H.A. (2002) Truth may hurt but deceit hurts more: Communication in palliative care. Palliative Medicine, 16, 297–303. Cross Ref link Pubmed link | Cite this reference
97 Fallowfield, L., Ratcliffe, D., Jenkins, V. & Saul, J. (2001) Psychiatric morbidity and its recognition by doctors in patients with cancer. British Journal of Cancer, 84, 1011–1015. Cross Ref link Pubmed link | Cite this reference
98 Faulkner, A. & Maguire, P. (1994) Talking to Cancer Patients and Their Relatives. Oxford: Oxford University Press. | Cite this reference
99 Favez, N., Notari, S.C., Charvoz, L., et al. (2016). Distress and body image disturbances in women with breast cancer in the immediate postsurgical period: The influence of attachment insecurity. Journal of Health Psychology, 21(12), 2994–3003. Cross Ref link Pubmed link | Cite this reference
100 Fellowes, D., Wilkinson, S. & Moore, P. (2004) Communication skills training for health care professionals working with cancer patients, their families and/or carers. Cochrane Database of Systematic Reviews, 2, CD003751. | Cite this reference
101 Female Genital Mutilation Act (2003) Available at: www.legislation.gov.uk/ukpga/2003/31/contents
102 Gaynes, B.N., Brown, C.L., Lux, L.J., et al. (2017) Preventing and de‐escalating aggressive behavior among adult psychiatric patients: A systematic review of the evidence. Psychiatric Services, 68(8), 819–831. Cross Ref link Pubmed link | Cite this reference
103 GDPR (General Data Protection Regulation) (2018) Available at: https://gdpr‐info.eu
104 Gessler, S., Low, J., Daniells, E., et al. (2008) Screening for distress in cancer patients: Is the Distress Thermometer a valid measure in the UK and does it measure change over time? A prospective validation study. Psycho‐Oncology, 17(6), 538–547. | Cite this reference
105 Gilbert, P. (2009) Introducing compassion‐focused therapy. Advances in Psychiatric Treatment, 15, 199–208. Cross Ref link | Cite this reference
106 Gilbert, P. (2010) The Compassionate Mind. London: Constable & Robinson. | Cite this reference
107 Goldbeck, R. (1997) Denial in physical illness. Journal of Psychosomatic Research, 43(6), 575–593. Cross Ref link Pubmed link | Cite this reference
108 Goleman, D. (2005) Emotional Intelligence: Why It Can Matter More than IQ. New York: Bantam Books. | Cite this reference
109 González‐Fernández, M., Brodsky, M.B. & Palmer, J.B. (2015) Poststroke communication disorders and dysphagia. Physical Medicine and Rehabilitation Clinics of North America, 26(4), 657–670. Cross Ref link Pubmed link | Cite this reference
110 Gov.uk (2018a) Forced Marriage. Available at: https://www.gov.uk/stop‐forced‐marriage
111 Gov.uk (2018b) Multi‐agency Statutory Guidance on Female Genital Mutilation. Available at: https://www.gov.uk/government/publications/multi‐agency‐statutory‐guidance‐on‐female‐genital‐mutilation
112 Griffith, R. & Tengnah, C. (2008) Mental Capacity Act: Determining best interests. British Journal of Community Nursing, 13, 335–340. Cross Ref link Pubmed link | Cite this reference
113 Grover, C., Mackasey, E., Cook, E., et al. (2018) Patient‐reported care domains that enhance the experience of ‘being known’ in an ambulatory cancer care centre. Canadian Oncology Nursing Journal, 28(3), 166–171. Cross Ref link Pubmed link | Cite this reference
114 Gu, J., Strauss, C., Bond, R. & Cavanagh, K. (2015). How do mindfulness‐based cognitive therapy and mindfulness‐based stress reduction improve mental health and wellbeing? A systematic review and meta‐analysis of mediation studies. Clinical Psychology Review, 37, 1–12. Cross Ref link Pubmed link | Cite this reference
115 Gudjonsson, G.H., Rabe‐Hesketh, S. & Szmukler, G. (2004) Management of psychiatric in‐patient violence: Patient ethnicity and use of medication, restraint and seclusion. British Journal of Psychiatry, 184, 258–262. Cross Ref link Pubmed link | Cite this reference
116 Gysels, M., Richardson, R. & Higginson, I.J. (2005) Communication training for health professionals who care for patients with cancer: A systematic review of effectiveness. Journal of Supportive Care in Cancer, 13(6), 356–366. Cross Ref link Pubmed link | Cite this reference
117 Hack, T.F., Degner, L.F., Watson, P. & Sinha, L. (2006) Do patients benefit from participating in medical decision making? Longitudinal follow‐up of women with breast cancer. Psycho‐Oncology, 15, 9–19. | Cite this reference
118 Hanson, E.K. & Fager, S.K. (2017) Communication supports for people with motor speech disorders. Topics in Language Disorders, 37(4), 375–388. Cross Ref link | Cite this reference
119 Harding, R., Beesley, H., Holcombe, C., et al. (2015). Are patient–nurse relationships in breast cancer linked to adult attachment style? Journal of Advanced Nursing, 71(10), 2305–2314. Cross Ref link Pubmed link | Cite this reference
120 Hargie, O. (2017) Skilled Interpersonal Communication: Research, Theory and Practice, 6th edn. Abingdon, UK: Routledge. | Cite this reference
121 Harris, R. (2009). ACT Made Simple: An Easy‐to‐Read Primer on Acceptance and Commitment Therapy. Oakland, CA: New Harbinger. | Cite this reference
122 Hase, S. & Douglas, A.J. (1986) Human Dynamics and Nursing: Psychological Care in Nursing Practice. Melbourne: Churchill Livingstone. | Cite this reference
123 Hayes, S.C., Strosahl, K.D. & Wilson, K.G. (1999) Acceptance and Commitment Therapy: An Experiential Approach to Behaviour Change. New York: Guilford Press. | Cite this reference
124 Health Foundation (2016) Person‐Centred Care Resource Centre. Available at: https://www.health.org.uk/what‐we‐do/supporting‐health‐care‐improvement/analysis‐publications‐and‐resources‐on‐quality‐improvement/person‐centred‐care‐resource‐centre
125 Health and Social Care Act (2008) Available at: https://www.legislation.gov.uk/ukpga/2008/14/contents
126 Health and Social Care Act (2012) Available at: www.legislation.gov.uk/ukpga/2012/7/contents/enacted
127 Heaven, C., Clegg, J. & Maguire, P. (2006) Transfer of communication skills training from workshop to workplace: The impact of clinical supervision. Patient Education and Counseling, 60, 313–325. Cross Ref link Pubmed link | Cite this reference
128 HEE (Health Education England) (2018) Self‐Harm and Suicide Prevention Competence Framework. National Collaborating Centre for Mental Health, University College London and Health Education England. Available at: https://www.ucl.ac.uk/pals/research/clinical‐educational‐and‐health‐psychology/research‐groups/core/competence‐frameworks/self
129 Helft, P.R. (2005) Necessary collusion: Prognostic communication with advanced cancer patients. Journal of Clinical Oncology, 23(13), 3146–3150. Cross Ref link Pubmed link | Cite this reference
130 Hemsley, B., Balandin, S. & Worrall, L. (2012) Nursing the patient with complex communication needs: Time as a barrier and a facilitator to successful communication in hospital. Journal of Advanced Nursing, 68(1), 116–126. Cross Ref link Pubmed link | Cite this reference
131 Henderson, A., van Eps, M.A., Pearson, K., et al. (2007) ‘Caring for’ behaviours that indicate to patients that nurses ‘care about’ them. Journal of Advanced Nursing, 60(2), 146. Cross Ref link Pubmed link | Cite this reference
132 Heyland, D.K., Dodek, P., Rocker, G., et al. (2006) What matters most in end‐of‐life care: Perceptions of seriously ill patients and their family members. Canadian Medical Association Journal, 174(5), 627–633. Cross Ref link Pubmed link | Cite this reference
133 HM Government (2018) CONTEST: The United Kingdom's Strategy for Countering Terrorism. Available at: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/716907/140618_CCS207_CCS0218929798‐1_CONTEST_3.0_WEB.pdf
134 Hoorn, S., Elbers, P.W., Girbes, A.R. & Tuinman, P.R. (2016) Communicating with conscious and mechanically ventilated critically ill patients: A systematic review. Critical Care, 20(1), 333. Cross Ref link Pubmed link | Cite this reference
135 Houldin, A. (2000) Patients with Cancer: Understanding the Psychological Pain. Philadelphia: Lippincott Williams & Wilkins. | Cite this reference
136 HSE (Health and Safety Executive) (n.d.) Violence in Health and Social Care. Available at: www.hse.gov.uk/healthservices/violence/index.htm#know
137 Human Rights Act (1998). Available at: https://www.legislation.gov.uk/ukpga/1998/42/contents
138 Irving, K., Fick, D. & Foreman, M. (2006) Practice development – delirium. Delirium: A new appraisal of an old problem. International Journal of Older People Nursing, 1(2), 106–112. Cross Ref link Pubmed link | Cite this reference
139 Jenkins, K. (2014) II. Needle phobia: A psychological perspective. BJA, 113(1), 4–6. Cross Ref link Pubmed link | Cite this reference
140 Jenkins, V., Fallowfield, L. & Saul, J. (2001) Information needs of patients with cancer: Results from a large study in UK cancer centres. British Journal of Cancer, 84, 48–51. Cross Ref link Pubmed link | Cite this reference
141 Jones, J. (2002) Factsheet: Communication. Worcester: British Institute of Learning Disabilities. | Cite this reference
142 Jootun, D. & McGhee, D. (2011) Effective communication with people who have dementia. Nursing Standard, 25, 40–46. Cross Ref link | Cite this reference
143 Kelsey, S. (2005) Improving nurse communication skills with the cancer patient. Cancer Nursing Practice, 4(2), 27–31. Cross Ref link | Cite this reference
144 Kennedy Sheldon, L. (2009) Communication for Nurses. Sudbury, MA: Jones & Bartlett. | Cite this reference
145 Kogan, N.R., Dumas, M. & Cohen, S.R. (2013) The extra burdens patients in denial impose on their family caregivers. Palliative & Supportive Care, 11(2), 91–99. Cross Ref link | Cite this reference
146 Krug, E.G. (2002) World Report on Violence and Health. Geneva: World Health Organization. Cross Ref link | Cite this reference
147 Kruijver, I.P., Kerkstra, A., Bensing, J.M. & van de Weil, H.B. (2001) Communication skills of nurses during interactions with simulated cancer patients. Journal of Advanced Nursing, 34(6), 772–779. Cross Ref link | Cite this reference
148 Law Commission (2019) Hate Crime. Available at: https://www.lawcom.gov.uk/project/hate‐crime
149 Lawlor, P.G., Gagnon, B., Mancini, I.L., et al. (2000) Occurrence, causes, and outcome of delirium in patients with advanced cancer: A prospective study. Archives of Internal Medicine, 160(6), 786–794. Cross Ref link | Cite this reference
150 Leaviss, J. & Uttley, L. (2015) Psychotherapeutic benefits of compassion focused therapy: An early systematic review. Psychological Medicine, 45, 927–945. Cross Ref link | Cite this reference
151 Levinson, W., Gorawara‐Bhat, R. & Lamb, J. (2000) A study of patient clues and physician responses in primary care and surgical settings. JAMA, 284(8), 1021–1027. Cross Ref link | Cite this reference
152 LGA (Local Government Association) (2018) Making Safeguarding Personal: Outcomes Framework. Available at: https://www.local.gov.uk/sites/default/files/documents/msp‐outcomes‐framework‐final‐report‐may‐2018.pdf
153 Loh, A., Simon, D., Wills, C.E., et al. (2007) The effects of a shared decision‐making intervention in primary care of depression: A cluster‐randomized controlled trial. Patient Education and Counseling, 67(3), 324–332. Cross Ref link | Cite this reference
154 London Safeguarding Children Board (2017) London Child Protection Procedures and Practice Guidance. Available at: www.londoncp.co.uk
155 Lowry, M. (1995) Knowledge that reduces anxiety: Creating patient information leaflets. Professional Nurse, 10(5), 318–320. | Cite this reference
156 Ludlow, C.L. (2015) Central nervous system control of voice and swallowing. Journal of Clinical Neurophysiology, 32(4), 294–303. Cross Ref link | Cite this reference
157 Ludlow, K., Mumford, V., Makeham, M., et al. (2018) The effects of hearing loss on person‐centred care in residential aged care: A narrative review. Geriatric Nursing, 39(3), 269–302. Cross Ref link | Cite this reference
158 Maben, J. & Griffiths, P. (2008) Nurses in Society: Starting the Debate. London: King's College. | Cite this reference
159 MacArthur, J., Brown, M., McKechanie, A., et al. (2015) Making reasonable and achievable adjustments: The contributions of learning disability liaison nurses in ‘getting it right’ for people with learning disabilities receiving general hospitals care. Journal of Advanced Nursing, 71(7), 1552–1563. Cross Ref link | Cite this reference
160 Macdonald, E. (2004) Difficult Conversations in Medicine. Oxford: Oxford University Press. | Cite this reference
161 Macmillan Cancer Relief (2002) Macmillan Black and Minority Ethnic Toolkit: Effective Communication with African‐Caribbean and African Men Affected by Prostate Cancer. London: Macmillan Cancer Relief. | Cite this reference
162 Maguire, P. (2000) Communication Skills for Doctors. London: Arnold. | Cite this reference
163 Maguire, P., Booth, K., Elliott, C. & Jones, B. (1996) Helping health professionals involved in cancer care acquire key interviewing skills: The impact of workshops. European Journal of Cancer, 32(9), 1486–1489. Cross Ref link | Cite this reference
164 Maguire, P. & Pitceathly, C. (2002) Key communication skills and how to acquire them. BMJ, 325, 697–700. Cross Ref link Pubmed link | Cite this reference
165 Main, M., & Solomon, J. (1990) Procedures for identifying infants as disorganized/disoriented during the Ainsworth Strange Situation. In: Greenberg, M.T., Cicchetti, D. & Cummings, E.M. (eds) Attachment in the Preschool Years: Theory, Research, and Intervention. Chicago: University of Chicago Press, pp.121–160. | Cite this reference
166 Management of Health and Safety at Work Regulations (1999) Available at: www.legislation.gov.uk/uksi/1999/3242/contents/made
167 Mathieson, L. (2001) The Voice and Its Disorders, 6th edn. London: Whurr. | Cite this reference
168 Mazzi, M.A., Rimondini, M., Deveugele, M., et al. (2015) What do people appreciate in physicians’ communication? An international study with focus groups using videotaped medical consultations. Health Expectations, 18(5), 1215–1226. Cross Ref link Pubmed link | Cite this reference
169 McCabe, C. (2004) Nurse–patient communication: An exploration of patients’ experiences. Journal of Clinical Nursing, 13, 41–49. Cross Ref link Pubmed link | Cite this reference
170 McCabe, C. & Timmins, F. (2013) Communication Skills for Nursing Practice, 2nd edn. Basingstoke: Palgrave Macmillan. Cross Ref link | Cite this reference
171 McCaughan, E. & Parahoo, K. (2000) Medical and surgical nurses’ perceptions of their level of competence and educational needs in caring for patients with cancer. Journal of Clinical Nursing, 9, 420–428. Cross Ref link Pubmed link | Cite this reference
172 McEvoy, M., Santos, M.T., Marzan, M., et al. (2009) Teaching medical students how to use interpreters: A three year experience. Medical Education Online, 14(1), 4507. Cross Ref link | Cite this reference
173 McKenzie, R. (2002) The importance of philosophical congruence for therapeutic use of self in practice. In: Freshwater, D. (ed) Therapeutic Nursing: Improving Patient Care through Self‐Awareness and Reflection. London: Sage, pp.22–38. Cross Ref link | Cite this reference
174 McLaughlin, S., Gorley, L. & Moseley, L. (2009) The prevalence of verbal aggression against nurses. British Journal of Nursing, 18(12), 25. Cross Ref link | Cite this reference
175 McLenon, J. & Rogers, M.A.M. (2018) The fear of needles: A systematic review and meta‐analysis. Journal of Advanced Nursing, 75(1), 30–42. Cross Ref link Pubmed link | Cite this reference
176 Mental Capacity Act (2005) Available at: https://www.legislation.gov.uk/ukpga/2005/9/contents
177 Mental Capacity Act Code of Practice (2005) Available at: https://www.gov.uk/government/publications/mental‐capacity‐act‐code‐of‐practice
178 Mental Health Act (1983) Available at: https://www.legislation.gov.uk/ukpga/1983/20/contents
179 Mental Health Act (2007) Available at: https://www.legislation.gov.uk/ukpga/2007/12/contents
180 Mental Health Law Online (2019) Mental Health Act 1983 Statutory Forms. Available at: www.mentalhealthlaw.co.uk/Mental_Health_Act_1983_Statutory_Forms
181 Menzies‐Lyth, I. (1988) Containing Anxiety in Institutions: Selected Essays. London: Free Association Books. | Cite this reference
182 Meuter, R.F.I., Gallois, C., Segalowitz, N.S., et al. (2015) Overcoming language barriers in healthcare: A protocol for investigating safe and effective communication when patients or clinicians use a second language. BMC Health Services Research, 15, 371. Cross Ref link Pubmed link | Cite this reference
183 Mikulincer, M. & Shaver, P.R. (2003) The attachment behavioral system in adulthood: Activation, psychodynamics, and interpersonal processes. Advances in Experimental Social Psychology, 35, 53–152. | Cite this reference
184 Mikulincer, M., & Shaver, P.R. (2008) Adult attachment and affect regulation. In: Cassidy, J. & Shaver, P.R. (eds) Handbook of Attachment: Theory, Research, and Clinical Applications. New York: Guilford Press, pp.503–531. | Cite this reference
185 Milisen, K., Lemiengre, J., Braes, T. & Foreman, M.D. (2005) Multicomponent intervention strategies for managing delirium in hospitalized older people: Systematic review. Journal of Advanced Nursing, 52(1), 79–90. Cross Ref link Pubmed link | Cite this reference
186 Miller, G.R. & Nicholson, H.E. (1976) Communication Inquiry: A Perspective on a Process. Reading, MA: Addison‐Wesley. | Cite this reference
187 MIND (2018) Anxiety and Panic Attacks. Available at: https://www.mind.org.uk/information‐support/types‐of‐mental‐health‐problems/anxiety‐and‐panic‐attacks/panic‐attacks/#.W8ry13tKjZ4
188 Mitchell, A.J. (2007) Pooled results from analysis of the accuracy of Distress Thermometer and other ultra short methods of detecting cancer related mood disorders. Journal of Clinical Oncology, 25, 4670–4681. Cross Ref link Pubmed link | Cite this reference
189 Mitchell, A.J., Baker‐Glenn, E.A., Park, B., et al. (2010) Can the Distress Thermometer be improved by additional mood domains? Part II: What is the optimal combination of emotion thermometers? Psycho‐Oncology, 19(2), 134–140. | Cite this reference
190 Modern Slavery Act (2015) Available at: www.legislation.gov.uk/ukpga/2015/30/contents/enacted
191 National Literacy Trust (2017) What is Literacy? Available at: https://literacytrust.org.uk/information/what‐is‐literacy
192 NCCN (National Comprehensive Cancer Network) (2018) Distress Management: Clinical Practice Guidelines in Oncology. Available at: https://oncolife.com.ua/doc/nccn/Distress_Management.pdf
193 Neville, S. (2006) Practice development – delirium. Delirium and older people: Repositioning nursing care. International Journal of Older People Nursing, 1(2), 113–120. Cross Ref link Pubmed link | Cite this reference
194 NHS Digital (2017) Data on Written Complaints in the NHS 2016–2017. Available at: https://files.digital.nhs.uk/pdf/l/a/data_on_written_complaints_in_the_nhs_2016‐17_report.pdf
195 NHS Digital (2018) Safeguarding Adults Collection (SAC) Annual Report, England (April 2017–March 2018). Available at: https://digital.nhs.uk/data‐and‐information/publications/statistical/safeguarding‐adults/annual‐report‐2017‐18‐england
196 NHS England (2015) Health and Safety Policy: Policy & Corporate Procedures. Available at: https://www.england.nhs.uk/wp‐content/uploads/2017/04/pol‐1002‐health‐safety‐policy.pdf
197 NHS England (2016) Leading Change, Adding Value: A Framework for Nursing, Midwifery and Care Staff. Available at: https://www.england.nhs.uk/wp‐content/uploads/2016/05/nursing‐framework.pdf
198 NHS England (2018) Guidance for Commissioners: Interpreting and Translation Services in Primary Care. Available at: https://www.england.nhs.uk/publication/guidance‐for‐commissioners‐interpreting‐and‐translation‐services‐in‐primary‐care
199 NHS England North (2017) Safeguarding Adults. Available at: https://www.england.nhs.uk/wp‐content/uploads/2017/02/adult‐pocket‐guide.pdf
200 NHS Protect (2013) Meeting Needs and Reducing Distress: Guidance on the Prevention and Management of Clinically Related Challenging Behaviour in NHS Settings. Available at: https://learn.canvas.net/courses/510/files/299314/download?verifier=7cbESZckm38jnVADwLQPSn1rlFAqtQOTHUN2varz&wrap=1
201 NICE (National Institute for Health and Care Excellence) (2004) Improving Supportive and Palliative Care for Adults with Cancer: The Manual. London: National Institute for Health and Care Excellence. | Cite this reference
202 NICE (2006) Guidance on Cancer Services: Improving Outcomes for People with Tumours of the Brain and Central Nervous System. London: National Institute for Health and Care Excellence. | Cite this reference
203 NICE (2009) Depression in Adults with a Chronic Physical Health Problem: Recognition and Management [CG91]. Available at: https://www.nice.org.uk/guidance/cg91/chapter/1‐Guidance
204 NICE (2010) Delirium: Diagnosis, Prevention and Management [CG103]. London: National Institute for Health and Care Excellence. | Cite this reference
205 NICE (2011a) Generalised Anxiety Disorder and Panic Disorder (with or without Agoraphobia) in Adults: Management in Primary, Secondary and Community Care [CG113]. London: National Institute for Health and Care Excellence. | Cite this reference
206 NICE (2011b) Common Mental Health Problems: Identification and Pathways to Care [CG123]. Available at: https://www.nice.org.uk/guidance/cg123/chapter/1‐guidance
207 NICE (2012) Patient Experience in Adult NHS Services [QS15]. Available at: https://www.nice.org.uk/guidance/qs15
208 NICE (2015) Violence and Aggression: Short‐Term Management in Mental Health, Health and Community Settings [NG10]. Available at: https://www.nice.org.uk/guidance/ng10/resources/violence‐and‐aggression‐shortterm‐management‐in‐mental‐health‐health‐and‐community‐settings‐pdf‐1837264712389
209 NICE (2016) Patient Experience in Adult NHS Service [CG138]. Available at: https://www.nice.org.uk/guidance/cg138
210 NICE (2018a) Shared Decision Making. Available at: https://www.nice.org.uk/about/what‐we‐do/our‐programmes/nice‐guidance/nice‐guidelines/shared‐decision‐making
211 NICE (2018b) Dementia: Assessment, Management and Support for People Living with Dementia and Their Carers. Available at: https://www.nice.org.uk/guidance/ng97/resources/dementia‐assessment‐management‐and‐support‐for‐people‐living‐with‐dementia‐and‐their‐carers‐pdf‐1837760199109
212 NMC (Nursing and Midwifery Council) (2018) The Code: Professional Standards of Practice and Behaviour for Nurses, Midwives and Nursing Associates. Available at: https://www.nmc.org.uk/standards/code
213 Nordahl, G., Olofsson, N., Asplund, K. & Sjoling, M. (2003) The impact of preoperative information on state anxiety, postoperative pain and satisfaction with pain management. Patient Education and Counseling, 51(2), 169–176. Cross Ref link Pubmed link | Cite this reference
214 NSPCC (National Society for the Prevention of Cruelty to Children) (2015) Health: Learning from Case Reviews – Overview of Risk Factors and Learning for Improved Practice for all Professionals Working in the Health Sector. Available at: https://learning.nspcc.org.uk/media/1340/learning‐from‐case‐reviews_health.pdf
215 Oguchi, M., Jansen, J., Butow, P., et al. (2010) Measuring the impact of nurse cue‐response behaviour on cancer patients’ emotional cues. Patient Education and Counseling, 82(2), 163–168. Cross Ref link Pubmed link | Cite this reference
216 Ong, L.M., Visser, M.R., Lammes, F.B. & de Haes, J.C. (2000) Doctor–patient communication and cancer patients’ quality of life and satisfaction. Patient Education and Counseling, 41(2), 145–156. Cross Ref link Pubmed link | Cite this reference
217 ONS (Office for National Statistics) (2013). Language in England and Wales: 2011. Available at: https://www.ons.gov.uk/peoplepopulationandcommunity/culturalidentity/language/articles/languageinenglandandwales/2013‐03‐04
218 P v Cheshire West and Chester Council [2014] UKSC 19. Available at: https://www.supremecourt.uk/cases/docs/uksc‐2012‐0068‐judgment.pdf
219 Parke, B., Boltz, M., Hunter, K., et al. (2017) A scoping literature review of dementia‐friendly hospital design. Gerontologist, 57(4), e62–e74. Pubmed link | Cite this reference
220 Parker, P.A., Ross, A.C., Polansky, M.N., et al. (2010) Communicating with cancer patients: What areas do physician assistants find most challenging? Journal of Cancer Education, 25(4), 524–529. Cross Ref link Pubmed link | Cite this reference
221 Pennebaker, J.W. (1993) Putting stress into words: Health, linguistic, and therapeutic implications. Behaviour Research and Therapy, 31(6), 539–548. Cross Ref link Pubmed link | Cite this reference
222 Perry, K.N. & Burgess, M. (2002) Communication in Cancer Care. Oxford: Blackwell. | Cite this reference
223 Pitman, A., Suleman, A., Hyde, N. & Hodgkiss, A. (2018) Depression and anxiety in patients with cancer. BMJ, 361, k1415. Cross Ref link Pubmed link | Cite this reference
224 Plain English Campaign (2019) How to Write in Plain English. Available at: www.plainenglish.co.uk/how‐to‐write‐in‐plain‐english.html
225 Polson, J. & Croy, S. (2015) Differentiating dementia, delirium and depression. Nursing Times, 113(16), 18–19. | Cite this reference
226 Powell, T. (2009) The Mental Health Handbook, 3rd edn. Milton Keynes: Speechmark. | Cite this reference
227 Powell, T. & Enright, S. (1990) Anxiety and Stress Management. London: Routledge. | Cite this reference
228 Price, B. (2013) Six steps to teaching cancer patients. Cancer Nursing Practice, 12(6), 25–33. Cross Ref link | Cite this reference
229 Public Interest Disclosure Act (1998) Available at: www.legislation.gov.uk/ukpga/1998/23/contents
230 Ransom, S., Jacobsen, P.B. & Booth‐Jones, M. (2006) Validation of the Distress Thermometer with bone marrow transplant patients. Psycho‐Oncology, 15(7), 604–612. | Cite this reference
231 Razavi, D., Delvaux, N., Marchal, S., et al. (2000) Testing health care professionals’ communication skills: The usefulness of highly emotional standardized role‐playing sessions with simulators. Psycho‐Oncology, 9(4), 293–302. | Cite this reference
232 RCN (Royal College of Nursing) (n.d.) Safeguarding. Available at: https://www.rcn.org.uk/clinical‐topics/safeguarding
233 RCN (2017) Principles of Consent: Guidance for Nursing Staff. Available at: https://www.rcn.org.uk/‐/media/royal‐college‐of‐nursing/documents/publications/2017/june/pub‐006047.pdf
234 RCN (2019) Principles of Nursing Practice. Available at: https://www.rcn.org.uk/professional‐development/principles‐of‐nursing‐practice
235 RCOT (Royal College of Occupational Therapists) (2015) Occupational Therapy and the Prevention and Management of Falls in Adults. Available at: https://www.rcot.co.uk/practice‐resources/rcot‐practice‐guidelines/falls
236 RCPsych (Royal College of Psychiatrists) (2015a) Benzodiazepines. Available at: https://www.rcpsych.ac.uk/mental‐health/treatments‐and‐wellbeing/benzodiazepines
237 RCPsych (2015b) Delirium. Available at: https://www.rcpsych.ac.uk/mental‐health/problems‐disorders/delirium
238 Reder, P. & Fredman, G. (1996) Relationship to help: Interacting beliefs about the treatment process. Clinical Child Psychology and Psychiatry, 1, 457–467. Cross Ref link | Cite this reference
239 Redsell, S.A. & Buck, J. (2009) Health‐related decision making: The use of information giving models in different care settings. Quality in Primary Care, 17(6), 377–379. Pubmed link | Cite this reference
240 RNIB (Royal National Institute of Blind People) (2016) Ten Tips to Help You Communicate with a Person with Sight Loss. Available at: https://www.rnib.org.uk/nb‐online/top‐tips‐communication
241 RNIB (2019) Top Tips for Healthcare Professionals. Available at: https://www.rnib.org.uk/top‐tips‐healthcare‐professionals
242 Roberts, D. & Snowball, J. (1999) Psychosocial care in oncology nursing: A study of social knowledge. Journal of Clinical Nursing, 8, 39–47. Cross Ref link Pubmed link | Cite this reference
243 Rodrigues, A. (2016) Exploring the Relationships among Attachment, Emotion Regulation, Differentiation of Self, Negative Problem Orientation, Self‐Esteem, Worry, and Generalized Anxiety [doctoral dissertation]. Department of Applied Psychology and Human Development, University of Toronto. | Cite this reference
244 Roebuck, T. (2017) Rethinking Communication in Health and Social Care. London: Palgrave. Cross Ref link | Cite this reference
245 Rogers, C.R. (1975) Empathic: An unappreciated way of being. Counseling Psychologist, 5, 2–10. Cross Ref link | Cite this reference
246 Ross, C.A. (1991) CNS arousal systems: Possible role in delirium. International Psychogeriatrics, 3(2), 353–371. Cross Ref link Pubmed link | Cite this reference
247 Ryan, H., Schofield, P., Cockburn, J., et al. (2005) How to recognize and manage psychological distress in cancer patients. European Journal of Cancer Care, 14(1), 7–15. Cross Ref link Pubmed link | Cite this reference
248 Safeguarding Vulnerable Groups (Northern Ireland) Order (2007) Available at: https://www.legislation.gov.uk/nisi/2007/1351/contents
249 Safety Net Project (2019) Safety Net. Available at: https://arcuk.org.uk/safetynet
250 Schofield, P.E., Butow, P.N., Thompson, J.F. & Tattersall, M.H. (2008) Physician communication. Journal of Clinical Oncology, 26(2), 297–302. Cross Ref link Pubmed link | Cite this reference
251 Schroevers, M.J., Helgeson, V.S., Sanderman, R., et al. (2010) Type of social support matters for prediction of posttraumatic growth among cancer survivors. Psycho‐Oncology, 19(1), 46–53. | Cite this reference
252 Scott, A. (2004) Managing anxiety in ICU patients: The role of pre‐operative information provision. Nursing in Critical Care, 9(2), 72–79. Cross Ref link Pubmed link | Cite this reference
253 Shafi, N. & Carozza, L. (2012) Treating cancer‐related aphasia. ASHA Leader, 17(9). DOI: . Cross Ref link | Cite this reference
254 Silverman, J.D., Kurtz, S.M. & Draper, J. (2013) Skills for Communicating with Patients, 3rd edn. London: Radcliffe. | Cite this reference
255 Smets, E.M., Hillen, M.A., Douma, K.F., et al. (2013) Does being informed and feeling informed affect patients’ trust in their radiation oncologist? Patient Education and Counseling, 90(3), 330–337. Cross Ref link Pubmed link | Cite this reference
256 Smith, C., Dickens, C. & Edwards, S. (2005) Provision of information for cancer patients: An appraisal and review. European Journal of Cancer Care, 14, 282–288. Cross Ref link Pubmed link | Cite this reference
257 Social Services and Well‐being (Wales) Act (2014) Available at: https://www.legislation.gov.uk/anaw/2014/4/contents
258 Stevens, S. (2003) Assisting the blind and visually impaired: Guidelines for eye health workers and other helpers. Community Eye Health, 16(45), 7–9. Pubmed link | Cite this reference
259 Stevenson, J.C., Emerson, L. & Millings, A. (2017) The relationship between adult attachment orientation and mindfulness: A systematic review and meta‐analysis. Mindfulness, 8, 1438–1455. Cross Ref link Pubmed link | Cite this reference
260 Stewart, M.A. (1996) Effective physician‐patient communication and health outcomes: A review. Canadian Medical Association Journal, 152, 1423–1433. | Cite this reference
261 Street, R.L. Jr. & Voigt, B. (1997) Patient participation in deciding breast cancer treatment and subsequent quality of life. Medical Decision Making, 17(3), 298–306. Cross Ref link Pubmed link | Cite this reference
262 Stroke Association (2017) State of the Nation: Stroke Statistics. Available at: https://www.stroke.org.uk/sites/default/files/state_of_the_nation_2017_final_1.pdf
263 Swain, J., Hancock, K., Hainsworth, C. & Bowman, J. (2013) Acceptance and commitment therapy in the treatment of anxiety: A systematic review. Clinical Psychology Review, 33, 964–978. Cross Ref link | Cite this reference
264 Tate, P. (2010) The Doctor's Communication Handbook. London: Radcliffe Medical Press. | Cite this reference
265 Taylor, B. (1998) Ordinariness in nursing as therapy. In: McMahon, R. & Pearson, A. (eds) Nursing as Therapy. Cheltenham: Stanley Thornes, pp.64–75. | Cite this reference
266 Taylor, C., Graham, J., Potts, H., et al. (2005) Changes in mental health of UK hospital consultants since the mid‐1990s. Lancet, 366(9487), 742–744. Cross Ref link Pubmed link | Cite this reference
267 Thoits, P.A. (1995) Stress, coping, and social support processes: Where are we? What next? Journal of Health and Social Behavior, 35, 53–79. Cross Ref link | Cite this reference
268 Thorne, S.E., Kuo, M., Armstrong, E.‐A., et al. (2005) ‘Being known’: Patients’ perspectives of the dynamics of human connection in cancer care. Psycho‐Oncology, 14(10), 887–898. | Cite this reference
269 Tonkins, S. (2011) Dementia care. Nursing Standard, 25(50), 59. Cross Ref link Pubmed link | Cite this reference
270 Tortora, G.J. & Derrickson, B.H. (2011) Principles of Anatomy & Physiology, 13th edn. Hoboken, NJ: John Wiley & Sons. | Cite this reference
271 Tortora, G.J. & Derrickson, B.H. (2017) Principles of Anatomy & Physiology, 15th edn. Hoboken, NJ: John Wiley & Sons. | Cite this reference
272 Towers, R. (2007) Providing psychological support for patients with cancer. Nursing Standard, 28(12), 50–58. Cross Ref link | Cite this reference
273 Turner, J., Clavarino, A., Yates, P., et al. (2007) Oncology nurses’ perceptions of their supportive care for patients with advanced cancer: Challenges and educational needs. Psycho‐Oncology, 16, 149–157. | Cite this reference
274 Uitterhoeve, R.J., Bensing, J.M., Grol, R.P., et al. (2010) The effect of communication skills training on patient outcomes in cancer care: A systematic review of the literature. European Journal of Cancer Care, 19(4), 442–457. Cross Ref link Pubmed link | Cite this reference
275 Van Oosterwijck, J., Meeus, M., Paul, L., et al. (2013) Pain physiology education improves health status and endogenous pain inhibition in fibromyalgia: A double‐blind randomized controlled trial. Clinical Journal of Pain, 29(10), 873–882. Cross Ref link Pubmed link | Cite this reference
276 Vasse, E., Vernooij‐Dassen, M., Spijker, A., et al. (2010) A systematic review of communication strategies for people with dementia in residential and nursing homes. International Psychogeriatrics, 22(2), 189–200. Cross Ref link Pubmed link | Cite this reference
277 Vos, M.S. (2008) Denial in lung cancer patients: A longitudinal study. Psycho‐Oncology, 17, 1163–1171. | Cite this reference
278 Vos, M.S. & de Haes, H.J. (2010) Complex rather than vague. Lung Cancer, 70(2), 227–228. Cross Ref link | Cite this reference
279 Vos, M.S. & de Haes, H.J. (2011) Denial indeed is a process. Lung Cancer, 72(1), 138. Cross Ref link Pubmed link | Cite this reference
280 Weatherhead, I. & Courtney, C. (2012) Assessing the signs of dementia. Practice Nursing, 23(3), 114–118. Cross Ref link | Cite this reference
281 Webster, C. & Bryan, K. (2009) Older people's views of dignity and how it can be promoted in a hospital environment. Journal of Clinical Nursing, 18(12), 1784–1792. Cross Ref link Pubmed link | Cite this reference
282 White, C., McCann, M. & Jackson, N. (2007) First do no harm … terminal restlessness or drug‐induced delirium. Journal of Palliative Medicine, 10, 345–351. Cross Ref link Pubmed link | Cite this reference
283 White, H. (2004) Acquired communication and swallowing difficulties in patients with primary brain tumours. In: Booth, S. & Bruera, E. (eds) Palliative Care Consultations Primary and Metastatic Brain Tumours. Oxford: Oxford University Press, pp.117–134. Cross Ref link | Cite this reference
284 WHO (World Health Organization) (1946) Constitution of WHO: Principles. Available at: https://www.who.int/about/mission/en/
285 WHO (2016) ICD‐10 Version: 2016. Available at: https://icd.who.int/browse10/2016/en
286 WHO (2017) Dementia. Available at: https://www.who.int/en/news‐room/fact‐sheets/detail/dementia
287 WHO (2018) ICD‐11: The 11th Revision of the International Classification of Diseases. Geneva: World Health Organization. | Cite this reference
288 Wiechula, R., Conroy, T., Kitson, A.L., et al. (2015) Umbrella review of the evidence: What factors influence the caring relationship between a nurse and patient? Journal of Advanced Nursing, 72(4), 723–734. Cross Ref link Pubmed link | Cite this reference
289 Wilkinson, S. (1991) Factors which influence how nurses communicate with cancer patients. Journal of Advanced Nursing, 16, 677–688. Cross Ref link Pubmed link | Cite this reference
290 Williams, A.M & Iruita, V.F. (2004) Therapeutic and non‐therapeutic interpersonal interactions: The patient's perspective. Journal of Clinical Nursing, 13(7), 806–815. Cross Ref link Pubmed link | Cite this reference
291 Wosket, V. (2006) Egan's Skilled Helper Model: Developments and Applications in Counselling. London: Routledge. | Cite this reference
292 Young, T. (2012) Devising a dementia toolkit for effective communication. Nursing & Residential Care, 14(3), 149–151. Cross Ref link | Cite this reference
293 Young Dementia UK (2018) Young Onset Dementia Facts and Figures. Available at: https://www.youngdementiauk.org/young‐onset‐dementia‐facts‐figures
294 Zigmond, A.S. & Snaith, R.P. (1983) The Hospital Anxiety and Depression Scale. Acta Psychiatrica Scandinavica, 67(6), 361–370. Cross Ref link Pubmed link | Cite this reference

Log in to RMM online

Or use your RMM credentials: